Blog

Agent capability now reaches Business Central through a delivery path with no approval gate. The decisions an ERP project used to force — ownership, review, evidence, segregation of duties — are now nobody’s task. What to put back, and why Finance and Operations is still a different answer.

A single-entity pilot proves an agent can do the work. Multi-entity ERP agents raise a different question: whose rules, whose authority, and whose review.

Agents now draft the reconciliation and the analyst rules on it. That is adjudication, and it has known requirements — reasons, a record, calibration, an appeal route — that finance review does not have.

An ERP agent sits inside financial control governance and AI governance at once — two mature systems, different owners, different vocabularies, different retention clocks. Where they collide, and the interface that resolves it without a merger.

Sort orders, planning priorities, credit holds, approval thresholds and agent confidence settings add up to a prioritization policy nobody wrote down. Here is how to describe the one you are already running.

Accuracy is what forecasting teams are measured on. Whether the number survives the override step is what decides if it changes a decision. What the evidence says about judgemental adjustment, and why explanation has to be designed against over-acceptance.